Telefonica UK worked with WillowDNA to create a six week programme, which comprises a modular online programme that supports a journey to coaching excellence. Learners are organised into cohorts and, following a kick-off event, are given access to the online coaching pathway.The formal learning assets include e-learning, e-books, video, interactive scenarios, templates and quick guides. Embedded within the coaching pathway are opportunities for the cohort to discuss and explore key issues via group discussion topics and in their action learning sets. The online programme is punctuated by an intensive coaching workshop where the focus is on practice and personalised feedback from experts. Delivered using Pathway LMS, it provides the ideal blend of formal learning scaffold and integration with the Yammer communities and wider resources via Telefonica’s learning portal and organisation wide learning resources.