Outsourcing your online learning

Running an online learning service is a specialist field and for those clients who need to extend their capability in supporting online learning but have limited internal resources, we provide a comprehensive outsourcing service. Whilst we can never take over your intimate relationship with your learners, we can run all the associated tasks to ensure a smooth and professional online learning service. Most importantly, this maintains your reputation with your learner community without having to provide the direct resources to achieve this.

Outsourcing your online learning

Example service options

  • Revision, refresh and maintenance of your online learning content Revision of content Revision of content
  • Liaison with subject matter experts for changes, updated statistics and date-related content Liaison with experts Liaison with experts
  • Upgrades and revisions to remain compliant with devices and operating systems Technological upgrades Technological upgrades
  • Branding changes throughout platform and content Branding Changes Branding Changes

Learner support

  • Managing learners’ queries and technical questions Learner technical support Learner technical support
  • Managing learners’ queries and technical questions Online facilitation Online facilitation
  • Management of learner intake onto timed courses Intake management Intake management

Service management

  • Management of strategic planning and rollout Strategic planning & rollout Strategic planning & rollout
  • Return on investment planning, benefits calculation and reporting Return on investment Return on investment

What does this look like?

From the start, WillowDNA will work with you to create the right structure and organisation processes to underpin your service offering. This can range from a light touch through to full administration; the choice is yours. Whatever you choose, it will include regular service reviews and reports, feedback and proactive recommendations for your online learning service.


Sustainability is an important factor in the design of your online offering. Not only does the content need to achieve your learning outcomes, it also needs to work month after month. We take this into account when we advise you, from the conception of the content through to the service delivery. Not only must your content be up-to-date, it needs to keep up with technology changes and needs to be financially achievable from the start. Our outsourcing service enables you to focus on your organisation, whilst WillowDNA ensure your online learning provision is world class.

Customer spotlight

The Institute of Practitioners In Advertising chose WillowDNA as their learning partners back in 2009. Since that time, we have:

  • Hosted their content on our award-winning platform, Pathway Cloud LMS
  • Worked intensively with their outstanding subject matter experts to develop content for all certification programmes
  • Provided service management which includes content revision and examination support
  • Advised and support their global rollout plans, including localisation of content

Case Studies

Learning partners

WillowDNA are online learning partners, providing as little or as much support as you need to realise your online learning goals. From hosting through to full curriculum development and service management, WillowDNA are your complete online learning provider.

Talk to us today