Unique Training Challenges
HR and L&D teams in this sector face a unique set of challenges that is broader than that of many others for several reasons:
- Staff turnover can be very high and many employees only work part-time, so training must be fast and efficient in order to be cost-effective
- Many retail staff are customer-facing, so interpersonal and sales skills development is important, in addition to product or technical knowledge
- Many retailers have multiple stores that can be based nationwide or even worldwide, which can make getting staff together for face to face, traditional training expensive
- Product knowledge requirements can change frequently as new inventory comes in
For these reasons, retail e-learning solutions can be ideal for making training content flexible when learning materials need to be updated, and easy to roll out to staff in disparate locations at the speed of need. We’ve helped retailers to make the most of these benefits in order to speed onboarding, reduce costs, enhance staff engagement and development, and maximise sales performance.